SHIPPING & RETURN / EXCHANGE POLICY
Please allow 1-3 business days for processing on all online orders. We offer tracking on all orders unless otherwise noted, your tracking number will be emailed to you after your order has been shipped. All shipping rates are listed in Canadian dollars. On international orders all duties, customs and taxes incurred are the responsibility of the customer. If you require any additional information regarding duties, customs and taxes in your country, please contact your local customs office. Still Life is not responsible for any lost, damaged, or stolen packages. After an item has shipped, it is no longer our responsibility. If you have any questions or concerns regarding your shipped order, please contact us at: email@example.com or contact the shipping provider directly.
FREE SHIPPING (Within North America Only)
We offer free shipping on all orders over $150 (before applicable taxes) within North America, we use Canada Post and USPS ground service for this option.
We offer shipping services from Canada Post for all orders in Canada.
We offer shipping services from Canada Post/USPS and DHL for all orders in the USA.
We offer shipping services from Canada Post, FedEx & DHL for all International orders.
RETURNS / EXCHANGES
We are happy to accept returns on regular priced, non-exempt items for store credit or exchange within 5 days of receiving your order - we offer exchange or store credit only. Item(s) must be in unworn, original condition with original receipt and all tags attached. To initiate and authorize a return please email us at: firstname.lastname@example.org. All unauthorized returns/exchanges will not be accepted. Customers are responsible for all return shipping costs, please note that original shipping charges are non-refundable.
HOLIDAY RETURN POLICY:
Full priced items purchased between December 1 - December 24, 2020 may be exchanged or returned for online store credit between December 30, 2020 and January 6, 2021. Your return/exchange must be initiated and mailed within the 7-day window or it will not accepted. No refunds.
FINAL SALE ITEMS
All discounted and sale items including items purchased using a promo code are final sale. All face masks, bodysuits, hosiery, under garments, cosmetics, body care products, swim & bathing suits, are a final sale and are not eligible for cancellation, return or exchange.
Please review our return/exchange policy and if you have any further questions or concerns, please contact us at: email@example.com